Frequently Asked Questions

General Information

Contact Us

Event related enquiries
For any enquiries relating to Ceremony attendance, ticketing, portal issues or any other general event related question, please contact our customer support representatives at: or fill out the form here to send us feedback. To assist us in processing your enquiry, please include your name and student number in all correspondence.

Academic related enquiries:
For any enquiries regarding Graduand detail changes, major/minor specialisations, graduation documentation or another academic related questions, please contact our customer support representatives at: or fill out the form here to send us feedback. To assist us in processing your enquiry, please include your name and student number in all correspondence. For further information on applications and all other aspects of Graduation, please visit our Graduation page

For any questions regarding Regalia, please contact Regalia Craft directly:
Please note: Graduates need to return their Regalia to the Regalia Craft stall after their ceremony.
Deadline to order Regalia: Friday 22nd of September 2023

Graduate Tickets

Graduands need to register to attend the Ceremony, but will not receive their Graduand tickets until 24 hours prior to the ceremony start time. Please ensure to check the day before Graduation for your Graduand Ticket (which will also have your seat number), which will be texted or emailed to you.

When you arrive

Go to the registration desk on level 2 of the Perth Convention and Exhibition Centre at least one hour before the ceremony begins to register your attendance.  All graduands must be seated no later than 30 minutes before the ceremony commences.

Graduation Documents

Your digital My eQuals documents (AHEGs, final transcript, and digital testamur) will be uploaded in the weeks following the Graduation Ceremony. You will be sent details to your student email account with information on how to access your documents. Your username will be your
(student ID number) i.e. Please note, your graduation documents cannot be made available until after your degree is conferred at graduation.


Parking and Public Transport

Please refer to

Guests Tickets

Please ensure your guests bring their tickets with them on the day. All guests are to be seated in the Theatre at least 15 minutes before the scheduled start of the ceremony.

GFP are not authorised to allocate extra guest tickets please contact your university directly.

If you or your guests require special assistance (e.g. wheelchair access) during the ceremony, please email written requests to

Venue Info

Perth Convention and Exhibition Centre
Riverside Theatre
21 Mounts Bay Road
Perth WA 6000

Please see Transport & Parking Options | Getting Here for further information.

Ticket Information

Can I apply for or buy guest tickets for my graduation ceremony?
Note that you can only register if you have been emailed the Graduation Invitation. Guest tickets are limited to four per graduate. If more tickets are available, you'll be notified two weeks prior to the ceremony.

Guest Ticket Info
Guests may enter the ceremony one hour before the ceremony begins. All guests should be seated 15 minutes prior to the commencement of the ceremony and remain seated until the conclusion of the ceremony.

Family Audiences
Children will require a ticket if they are going to occupy a seat. Guests two and older will be required to hold a ticket. Please leave your strollers at home, as you can't bring them into the theatre due to access and safety regulations.

Graduating in Absentia?
If you are not attending the Graduation ceremony, you will be able to collect your Testamur from the Fremantle Student Administration Office (ND1) located at 19 Mouat Street from Wednesday 11 October 2023 onwards. Alternatively, you can arrange postage of your testamur AFTER Graduation. 
You will be emailed instructions on how to pay for postage of your testamur on approximately Wednesday 11 October. Please do not contact our Student fees office prior to Wednesday 11 October. Your digital My eQuals documents will be uploaded the same as attending students. 

Other Services

Framing & Plaques
Add the finishing touch to your degree certificate with a ready to hang frame or plaque. 
Our on-the-spot framing service provides a professional option with a choice of mat colours, custom designed for your University award. 
Our plaques, available in Gold or Silver, can be mounted to a variety of bases and are a wonderful way to display your certificate at home or the office. Plaques are dispatched following the event as they are a high quality specially manufactured product.
Pre-order your frame or plaque today through our
Graduation Portal.